Terms of Service

What this is

ReplyLia replies to comments on Instagram accounts owned by Drum Class S.R.L., using the official Meta APIs. It is part of the Liaison platform and is not offered here as a product anyone can sign up for.

Who may sign in

Access is limited to email addresses an administrator has authorised. Requesting a sign in link from an address that is not on that list does nothing. Do not share your sign in link: it is a credential, and anyone holding it can act as you.

Acceptable use

Connect only Instagram professional accounts the company owns. Do not use ReplyLia to send unsolicited messages to people who did not interact with a post, to impersonate anyone, or for anything Meta's Platform Terms and Instagram's Community Guidelines prohibit. Those terms sit above these, and where they conflict, they win.

Every send is attributed to the account it went out on. A campaign that generates complaints or violates Meta policy can be paused or disabled without notice.

What we do not promise

ReplyLia depends on Meta, on email delivery, and on the server it runs on. Any of them can fail, change, or rate limit us, and delivery of a given message is never guaranteed. The tool is provided as is to the people authorised to use it, with no warranty and no service level.

The software underneath

ReplyLia is built on OpenReply by Diwen Huang and Anish Raj, used under the MIT licence. The licence and its attribution travel with the source. The upstream authors are not responsible for this deployment and provide no support for it.

Contact

Drum Class S.R.L., Via San Giovanni Bosco 4, 20100 Milan, Italy. VAT IT13191870966, Milan register of companies REA 2751862. Write to support@liaisone.com.