Data Deletion

If you commented on or messaged one of our accounts

Email support@liaisone.com with your Instagram username, or send a direct message from that account. Say that you want your data deleted. You do not need to give a reason.

We confirm within 30 days. If we cannot match the username to a record, we say so rather than guessing.

What we delete: every message we sent you, the comment or message that triggered it, your Instagram scoped user ID and username, and any record of clicks on links we sent you.

What we cannot delete: anything held by Meta. Your comment on the post and the conversation in the Instagram inbox belong to Instagram, and you remove those in Instagram itself. Deleting our copy does not touch theirs.

If you are a Liaison team member

Ask any administrator to remove your account, or write to support@liaisone.com. Removal deletes the sign in email address and every session attached to it. Campaigns you created stay, because they belong to the account they run on, not to the person who typed them.

Disconnecting an Instagram account

An administrator can disconnect an Instagram account from Settings. That deletes the stored access token immediately and stops every campaign on that account. Logs already written are kept for the retention period in the Privacy Policy, then deleted.

For Meta

This page is the data deletion instructions URL for the ReplyLia Instagram application. The controller is Drum Class S.R.L., Via San Giovanni Bosco 4, 20100 Milan, Italy, VAT IT13191870966, Milan register of companies REA 2751862. The contact address for all requests is support@liaisone.com.